The Helpline provides practical support and a sympathetic ear for patients and their families when they need it most.
“It is such a huge relief to be able to talk to someone at Acompalia and share my fears over my wife’s illness.”
John, Expat resident, Almuñecar
Are you suffering from cancer or another terminal illness?
Are you and your family struggling with practical and emotional issues associated with your illness?
Our Helpline is ready to assist you with the questions that arise when you or a loved one is diagnosed with cancer or another terminal illness.
Call us on …
Because of technical problems with our phone line with Movistar, please send all enquiries for help to the following email address: firstname.lastname@example.org. Sorry for any inconvenience this may cause.
- Calls to this line will be charged at normal rates per minute; our advice is free of charge.
- The Helpline is open Tuesdays and Thursdays, from 10.00 am to 2.00 pm.
- Our Acompalia Telephone Helpline is staffed by trained and caring volunteers.
- Patients and families can talk through their feelings, and get the (non-medical) emotional and practical support they need at each stage.
- Acompalia Helpline is also also there for the family and for grief counselling.
- Our operators can put patients in touch with an Acompanion who provides Spanish language support.
Some of the questions we can help you with:
- How can I share my feelings without burdening my carer and family members even more?
- How can I make my loved one’s last days as peaceful and dignified as possible?
- Where can I get a wheelchair? A hospital bed at home?
- What sort of paperwork do I need when I go into hospital for treatment or care?
- What kind of Spanish terms will I need to know?
Helpline making a difference in people’s life
Dave was diagnosed with colon cancer just before his 67th birthday and was devastated. Only two years ago he and his wife Pam had begun their dream retirement on Andalusia’s Costa Tropical.
Dave suffered not only from abdominal pain, severe headaches and constipation, but also depression and isolation. Every appointment with doctors was both uncomfortable and embarrassing. Dave and Pam had only basic Spanish and could not easily communicate with local medical staff.
Everything in their life had suddenly changed. Dave and Pam really didn’t know what to do. They had almost decided to return to England when a good friend of Pam’s suggested that she call the Acompalia Helpline.
Pam got in touch, and for the first time in a long while, felt that she was not alone. The Acompalia Helpline operator set up a meeting with an Acompanion volunteer who was able to accompany Dave and Pam to doctors’ appointments and treatment sessions. Acompalia helped Dave and Pam resolve their many questions and provided a free massage in Acompalia’s centre (Calle Peñoncillos, Lanjarón). It also offered them an opportunity to meet with a psychologist.
Even though Dave’s health challenges grew, Pam felt considerably more confident in her ability to cope, and knew she could always call on Acompalia if she needed more help or support.
One year later, Dave and Pam are still enjoying the sunshine and their Spanish lifestyle. With ongoing support from their Acompanion, they both feel that they can face the future and live their dream for as long as possible.